Raving Fans has ratings and reviews. If you really want a booming business, you have to create Raving Fans. .. Raving Fans by Ken Blanchard. “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good. Raving fans can sway in two directions: good or bad. Ken Blanchard coined the term “raving fan” to describe a customer who is so.

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However, cans important bullet points of this book could fill a pamphlet, so the authors had to spread this out with several characters and so much talk of golf in order to sell a book.

Write a customer review. Published May 19th by William Morrow first published May 19th Undoubtedly, the author began with a basic outline.

It seems overly simple to say, “they earn it back by having raving fans. A mediocre book on customer service, using faving juvenile fictional story to illustrate how to provide customer service that turns customers into raving fans. Shared Services for Human Resources Limited preview.

The three basic lessons are solid common sense concepts. I want to hand it out at the ravving, at th I no longer know whether I picked up this book fanss read it because I was irritated by the level of customer service I often get, or if my irritation is caused by learning from this book how ridiculously easy it is to provide good service.

By any means though, I wasn’t excited to read it. The ideas presented within could’ve been summed up on 3 triple spaced pages. I ordered these for our medical device sales team and it was very well received. This was a turning point in my leadership. Why wouldn’t you read it? It tells you to imagine perfection centered on the customer.


Quick read, simple message, but sometimes the simplest of messages are the hardest to see without an outside perspective. I adore this book! As with so much else in life, excellence starts with vision I want to hand it out at the hospital, at the fasn home where my grandfather stayed for a time recently, at the social services agencies where other family members have been treated very badly.

A traditional customer service paradigm

I whole-heartedly recommend this book. I am going to end this review by saying I recommend this book. When was the last time that you had a really great arving as a consumer? The Service Culture Handbook: Start by making small changes to your current customer service model and gradually build on these changes, this way you will be able to achieve consistency of service.

This book is a must read if you’re a business owner! Listen to the music as well as the lyrics. He has books on change, customer service and apparently golf, that look for very basic concepts – 2 or 3 at most. Read more Read less.

Based on three simple principles Decide, Discover, Delivereach company has created a group of Raving Fans not just customers, but fans who wouldn’t consider shopping anywhere else for what one of these companies offers. It has raised my customer service bar! I do not remember how I heard about this book.

One of the best textbooks on the market for customer service. This book was recommended to me by someone on synod council. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature–not just another program of the month. I could see them arrive. Decide what you want and then create a vision of perfection centered on the moment the customer uses the product.


Return to Book Page. As a fictional story, it’s too dismiss as a tall tale.

It’s worthwhile to read other reviews. And really, do business professionals only have one hobby?

Thank and reward employees for looking after customers, so they keep doing it. Pay attention to what customer isn’t saying. Want to Read Currently Reading Read. That doesn’t mean you shouldn’t read this book. Raving Fans includes startling b,anchard tips and innovative techniques that can help anyone create a revolution in any workplace–and turn their customers into raving, spending fans.

Raving fans – Customer Service Book Summary

K Ken Blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, The One Minute Manager, and 60 other books whose combined sales total more than 21 million copies. There are no chapters yet pages end at odd spots, some of which only have a paragraph or two, the margins are weird.

Oct 23, Jerry Mahn rated it it was amazing. The Raving Fan Index is tied directly to their own customer base and that counts heavily toward both raises and promotions.